Privacy Policy

Overview

Letters from Future You is a paid personalized future-self accountability newsletter operated by Soverum LLC ("Letters from Future You," "we," "us," or "our"). This Privacy Policy explains how we collect, receive, use, store, share, transfer, and process information when you visit our website, submit intake information, subscribe, receive our emails, or otherwise interact with us.

For purposes of this Privacy Policy, "personally identifiable information" or "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Personal Information does not include information that has been aggregated or de-identified so that it cannot reasonably identify you.

Your use of the service is also subject to our Terms of Service. Any terms used in this Privacy Policy without definition have the meanings given to them in the Terms of Service.

Information We Collect

We may collect and process Personal Information about you when you interact with us, our website, our emails, and our subscription services. This may include:

• contact information, such as name, email address, phone number, mailing address, and location;
• intake and subscription information, such as signup status, intake response details, selected plan, billing status, and communication preferences;
• goal and personalization information, such as your primary goal, preferred future-self tone, desired letter length, delivery preferences, motivation, obstacles, and the kind of future-you letter you want to receive;
• feedback, replies, support requests, survey responses, testimonials, or other messages you send us;
• optional profile or media information, such as a photograph, avatar, social media handle, public social media information you choose to share with us, or other information you provide for personalization or support;
• technical and device information, such as IP address, browser type, device type, operating system, referring URL, pages viewed, timestamps, approximate location derived from IP address, cookie identifiers, and similar usage data;
• email and marketing analytics, such as email opens, link clicks, unsubscribe activity, preferences, consents, and interactions with our campaigns;
• information from third-party services you choose to connect, use, or interact with, such as Google Forms, Stripe, Supabase, Resend, email platforms, analytics providers, customer support tools, automation tools, AI providers, or other integrations; and
• any other information you provide to us when communicating with us or using the service.

We may also collect information through cookies, pixels, local storage, and similar technologies. These tools may help us remember preferences, understand traffic, measure email and website performance, prevent fraud, and improve the service.

We may obtain information from third-party sources, such as payment processors, email service providers, analytics tools, fraud prevention tools, or public sources. If we combine information from third parties with information collected through the service, we treat the combined information in accordance with this Privacy Policy.

How We Use Information

We use Personal Information to establish and fulfill our relationship with you, including to process intake, manage subscriptions, send daily letters and service updates, understand what people want from the service, communicate with you, provide customer support, and improve the product.

We also use Personal Information to personalize and improve the service, generate letters based on your goals and preferences, measure website and email performance, analyze usage, conduct surveys or market research, develop new features, prevent fraud or misuse, secure the service, enforce our Terms, comply with legal obligations, and protect our rights and legitimate business interests.

Email and Marketing

By subscribing or submitting your email, you agree to receive emails from us, including daily letters, service announcements, billing-related messages, and marketing communications where permitted by law. You can unsubscribe from marketing or newsletter emails by using the unsubscribe link included in those emails or by contacting us. We may still send transactional or administrative messages when needed.

Payments

Paid subscriptions are processed by Stripe. We do not store full card numbers on our servers. Stripe may process payment method details, billing address, tax information, invoices, receipts, subscription status, and related payment data under its own privacy and security practices. We receive limited billing and subscription information from Stripe so we can provide the service, support customers, and maintain business records.

How We Share Personal Information

We may share Personal Information with service providers that perform services on our behalf, including website hosting, email delivery, payment processing, customer support, analytics, security, database storage, cloud computing, automation, and generative AI services. These providers may process Personal Information as needed to provide services to us.

We may also share Personal Information with professional advisors, regulators, law enforcement, courts, tax authorities, or other parties where required by law or where necessary to protect our rights, users, business, or the public. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, Personal Information may be disclosed or transferred as part of that transaction.

We may share aggregated or de-identified information that cannot reasonably identify you. We do not sell your Personal Information in the ordinary sense of exchanging it for money.

AI-Assisted Personalization

We may use AI tools to help generate personalized letters. To do that, we may process goal information, tone preferences, letter preferences, and related context through those tools. We use this information to provide and improve the service.

Cookies and Similar Technologies

Cookies are small files or identifiers stored on your browser or device. We may use strictly necessary cookies to operate the website, preference cookies to remember settings, analytics cookies to understand usage, and marketing or email pixels to measure campaign performance. You can adjust browser settings to block or delete cookies, but some parts of the service may not work properly without them.

Data Retention

We retain Personal Information for as long as reasonably necessary to provide the service, maintain business and financial records, improve and secure the service, resolve disputes, comply with legal obligations, enforce agreements, and protect our rights. We may retain some information after cancellation or deletion where required or permitted by law, including in backups, logs, tax records, transaction records, and fraud-prevention records.

Your Choices

You may unsubscribe from emails, update your information, cancel your subscription, or contact us to request access, correction, deletion, portability, restriction, or objection regarding your Personal Information. Depending on your location, you may have additional privacy rights under applicable law. These rights may be limited in some situations, such as where we need to retain information to comply with law, prevent fraud, or protect legal rights.

Security

We use reasonable administrative, technical, and organizational measures designed to protect Personal Information. However, no website, email system, payment system, AI system, or online service is completely secure, and we cannot guarantee absolute security.

International Processing

We are based in the United States and may use service providers located in the United States and other countries. If you access the service from outside the United States, your Personal Information may be transferred to, stored in, or processed in countries that may have different data protection laws than your country.

Children

The service is not intended for children under 16. We do not knowingly collect or solicit Personal Information from children under 16. If we learn that we have collected Personal Information from a child under 16, we will delete it as quickly as reasonably possible. If you believe a child under 16 has provided Personal Information to us, please contact us.

Changes

We may update this Privacy Policy from time to time as our service changes. If we make material changes, we may notify you by posting a notice on the website, sending an email, or using another reasonable method. The updated version will be posted on this page with a revised effective date.

Contact

Questions about this Privacy Policy can be sent to hello@lettersfromfutureyou.com.